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FREQUENTLY ASKED QUESTIONS


FAQ 1: What is AceTax?

FAQ 2: Who is FredSoft?

FAQ 3: What is NETFILE and do I qualify to use it?

FAQ 4: What do I get for the price?

FAQ 5: Does AceTax handle all types of returns?

FAQ 6: Can I print the return?

FAQ 7: Who qualifies to use AceTax completely FREE (Trial and Filing)?

FAQ 8: What is FREE during trial and when do I pay?

FAQ 9: How can I make a payment to use AceTax?

FAQ 10: Where can I get help on tax related questions?

FAQ 11: How secure is my personal information with FredSoft?








FAQ 1: What is AceTax?

AceTax is a Income Tax software certified by Canada Revenue Agency for every year since 2003. AceTax helps Canadians prepare their tax returns and then submit their tax return to CRA using the NETFILE service. AceTax was certified by CRA after going through their stringent test procedures.


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FAQ 2: Who is FredSoft?

FredSoft Technologies Inc. is a privately owned corporation and is 100% Canadian. FredSoft specializes in building financial applications. FredSoft's team of developers built AceTax with security and user friendliness in mind.


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FAQ 3: What is NETFILE and do I qualify to use it?

NETFILE is a Tax filing service provided by the Canada Revenue Agency. To learn more about NETFILE and to check if you qualify to use it, please visit CRA's NETFILE page


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FAQ 4: What do I get for the price?

Once payment is made, you can download and print your return as many times as you wish. You can also couple your return with your spouse or common-law partner's return.


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FAQ 5: Does AceTax handle all types of returns?

CRA's NETFILE service has some general restrictions, see CRA's Restrictions page. AceTax is built to handle all types of returns but it does impose some restrictions. Select from the following tax years to view restrictions:


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FAQ 6: Can I print the return?

Yes, AceTax prepares your tax return on actual Canada Revenue Agency tax forms. You can View or Print your return that will be in the PDF format using Adobe Acrobat Reader. Acrobat Reader is available free of charge at Adobe Acrobat


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FAQ 7: Who qualifies to use AceTax completely FREE (Trial and Filing)?

If your Total Family Income is less than $25,000.00, you will be approved by AceTax's TaxEngine for FREE tax filing. You will be approved to download your TAX and your PDF file for FREE.


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FAQ 8: What is FREE during trial and when do I pay?

AceTax is completely FREE to try out. AceTax will calculate and display your tax result also for FREE. You will be asked for a payment only when you want to download or view your TAX or PDF files.


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FAQ 9: How can I make a payment to use AceTax?

AceTax accepts Visa, American Express or Mastercard. We also accept registered cheques, please Contact Us if you do not want to use a credit card. A payment is required only when you are ready to download the TAX or PDF file.


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FAQ 10: Where can I get help on tax questions?

For Claim eligibility and Tax questions, please refer to:


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FAQ 11: How secure is my personal information with FredSoft?

The privacy of your personal information is very important to us. To protect your information, FredSoft has implemented the 10 principles layed out by Canada's Personal Information Protection and Electronic Documents Act, or PIPEDA. Please review our privacy policy to learn more:

FredSoft Technologies Inc. - Privacy Policy


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